What are your return and cancellation policies?

– Returns: If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery. Please send the goods to DRP Global 7 Prothero Rd; Fulham, London SW6 7LY; United Kingdom. Full refund will be issued within 5 business days.

– Cancellations: If you decide to cancel your order, there is a grace period of 48 hours after ordering. We unfortunately cannot accept cancellations if contacted after this 48 hour window. This is due to the fact that your order will have already been processed.

How long does delivery take?

Once we are ready with the customizations our products are usually delivered within 15 working days, but please allow up to 20. Every pair is inspected in detail to make sure that they are perfect before they are sent out to you.

Where do your shoes ship from?

Our shoes ship from our warehouse facility in China after they are sourced directly from their respective factory and quality inspected.

Do you offer express shipping?

We do not offer express shipping currently but rather use the fastest option available to us as a default for all orders.

Do you send preview pictures?

You will receive a HQ preview pictures of your custom designs before producing them in a large batch.